Return Policy
Change of Mind
Because we want you to be 100% satisfied, you can return your purchases within 28 days. For change of mind deliveries, we do not cover the costs of delivery. All return packages must be shipped using the return label from the carrier or with some other form of traceable shipment. We cannot assume responsibility for misdirected or lost shipments.
If your return falls outside of the 28 day period, or the item is worn, damaged or not in its original packaging, we cannot accept the returned items and cannot give a refund. Clothing returns can only be accepted if the original label has not been removed.
To qualify for the 28-day change of mind return:
1. The item must be unused and in the same condition you received it, in original packaging.2. Product has not been assembled.
3. All freight costs are not refundable.
4. A 15% restocking fee applies to cover costs of picking, repacking the order and returning it to the shelf. The restocking fee is calculated from the invoice price.
If all conditions are met, contact us within 28 days of your equipment delivery to arrange the return and receive a refund less 15% restocking fee or store credit for your next purchase.
Damage of Defective Products
For us, quality is paramount. We thoroughly test all our products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.
Returned products are inspected and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any defective products. If the problem was caused by reasons other than materials, quality or assembly process, the original product is returned to you.
We do not refund products:
- Obtained from a source other than this website
- Damaged by abuse or negligence, such as exposure to chemicals, caustic substances, open flames, high heat and sharp objects
- Damaged by misuse or activities other than the intended
- Damaged through incorrect assembly or not following assembly instructions or other special instructions within the product manual
Please note the life expectancy of any adidas product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. adidas products damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced.
If you have any questions regarding return, our Customer Service team is available to assist you. Visit our Contact us page for more details.
